Malvern Instruments Service and Support

We know that your Malvern system’s performance is critical to your business, and that you require it to deliver timely and reliable data at all times. This is why all Malvern products are designed and manufactured with reliability as a key criterion.

To maintain this reliability over the lifetime of your instrument Malvern offer a range of service contracts and service agreements to suit your circumstances:

• Our service contracts provide priority support over the period of the contract, and include a scheduled service visit. More information about service contracts
• Choose from a range of service agreements depending on your Malvern system and requirements, these just provide a scheduled service visit which ensures data validity and helps prevent future breakdown. More information about service agreements.

We understand that the true cost of instrument downtime can be the value of lost production, so all our contract customers receive priority for emergency call out.

Choose the option that meets your requirements:

	Platinum Contract	Gold Contract	Bronze Agreement
Scheduled service visit
Unlimited unscheduled call outs
Priority for unscheduled call outs
Full Preventative Maintenance (PM)*
PM checks but parts excluded*
All costs for unscheduled call outs included including any necessary spare parts.
All costs for unscheduled call outs included except cost of any necessary spare parts.
Help Desk support
Priority phone line for Help Desk support
Loan Equipment where possible
Email Applications Support
Additional training via e-learning where available

*Full preventative maintenance may not be available for all products. The scheduled Bronze Agreement for GPC and DSV products is in itself a full preventative maintenance visit.